Shipping Policy

At Amartz Supermarket, we are committed to delivering your groceries and daily essentials quickly, safely, and reliably. This Shipping Policy explains how and where we deliver orders placed on www.amartz.in

1. Delivery Locations

Amartz Supermarket currently offers local delivery in Hyderabad, covering selected nearby areas including but not limited to:

Mehdipatnam
Vijaya Nagar Colony
Tolichowki
Masab Tank
Asif Nagar
Attapur
Surrounding localities

Delivery availability is subject to serviceable pincodes. You will be able to check delivery eligibility during checkout.

2. Delivery Timelines

Orders are typically delivered within 24–48 hours from order confirmation.
Same-day or next-day delivery may be available for selected areas and products.
Delivery timelines may vary due to order volume, weather conditions, public holidays, or unforeseen circumstances.

We always strive to deliver your order as quickly as possible.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Free delivery may be available on orders above a minimum order value (as per ongoing offers).
Delivery charges may vary based on location, order value, or promotions.

4. Order Processing

Orders are processed after successful payment confirmation (or order confirmation for Cash on Delivery, if applicable).
Orders placed after business hours or on holidays will be processed on the next working day.
Customers will receive order confirmation details via the website, SMS, or WhatsApp.

5. Delivery Attempts

Our delivery team will attempt delivery at the address provided during checkout.
If delivery is unsuccessful due to customer unavailability or incorrect address details, re-delivery may be attempted based on feasibility.
Additional delivery charges may apply for repeated delivery attempts.

6. Product Availability

All products are subject to availability at the time of processing.
In case an item is unavailable or out of stock after placing the order, our team will contact you for a replacement, refund, or adjustment.

7. Damaged or Missing Items

If you receive damaged, expired, or missing items, please inform us within 24 hours of delivery.
We will arrange a replacement or refund after verification, as per our Return & Refund Policy.